Shipping policy

Last updated: 14 August 2026

Where we ship

We currently ship to addresses within the United States. If your country is not available at checkout, we are not shipping there yet.

Shipping cost

Shipping is free on every order, with no minimum spend. The price shown on the product page is the price you pay — there are no shipping charges added at checkout.

Processing time

Orders are processed on business days (Monday to Friday, excluding public holidays). Once your order is placed, we begin processing it within 1–2 business days. Orders placed after 2:00 pm, at weekends or on public holidays are processed on the next business day.

During sales periods and around public holidays, processing can take slightly longer. If there is a delay affecting your order, we will contact you by email.

Delivery time

Our products are shipped from our overseas fulfilment partner. Estimated delivery is 10–20 business days from the date your order is dispatched, and in peak periods it can take up to 30 business days.

Delivery times are estimates provided by our carriers and are not guaranteed. Circumstances outside our control — weather, carrier delays, customs processing or incorrect addresses — can extend them. If your order is taking longer than the window above, contact us and we will chase it for you.

Tracking your order

When your order is dispatched you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active. If your tracking has not updated after 7 business days, contact us and we will look into it for you.

Incorrect addresses

Please check your shipping address carefully before completing your order. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

Lost, delayed or damaged parcels

If your order has not arrived within 35 business days of dispatch, or if it arrives damaged, contact us with your order number and, where possible, a photograph. We will either replace the order or refund it in full.

Contact

If you have any questions about shipping or about a specific order, email us at contacto@navorae.com and we will reply within one business day.